Programmes
Open and Accountable Governance
E-governance and citizen accountability: service scorecards, open-data literacy and digital grievance redress.
The problem
Citizens often lack the information and channels to hold public services to account.
Our approach
01
Service scorecards
Community feedback on how services actually perform.
02
Open-data literacy
Helping citizens read and use public data.
03
Digital grievance redress
Support for accessible complaint channels, with public institutions.
Activities and communities
We partner with public institutions to strengthen e-governance and citizen accountability.
Outcomes and indicators
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Scorecards run
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Citizens trained